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5. Some have experienced a looping issue when trying to log in. If you are having this problem, your MCG cookie needs to be deleted. You will only have to do this once. We have fixed the programming problem that was causing this loop and once this cookie is deleted, this looping issue will not occur again.

    • Option 1: Please click here to delete your MyCrewGuide cookie.
    • Option 2: To manually delete your cookies (using Internet Explorer 8- other versions are similar) go to Tools, Internet Options, and under Browsing History click Delete, select Cookies and click OK. If you aren't using Internet Explorer, perform an internet search on how to delete the cookies in the browser you are using.
    • Option 3: If you can see the word "logout" when the page is looping, click on it. Logging out will delete this cookie. The programming problem has been fixed and you shouldn't see that looping issue again once you delete your cookie(s).

6. If none of these work, please click here and describe the issue you are having. We will get right back to you.

   

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